Satisfaction Guaranteeeeeeed!

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AuthorTopic: Satisfaction Guaranteeeeeeed!
Warrior
Member # 7614
Profile #0
At least for a year. I've no idea what changed on the policy page in question, but this was the first time I noticed that Jeff had a one year satisfaction completely guaranteed refund policy. I'm not sure it's unprecedented in the software arena, but it's got to be close. Two huzzahs for software satisfaction guarantees.

Huzzah. Huzzah.
Posts: 143 | Registered: Sunday, October 29 2006 07:00
Agent
Member # 6581
Profile Homepage #1
IMAGE(http://www.otbarts.com/outspk/o_drawings/huzzah.jpg)

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Download Geneforge 4: Rebellion

You have 6 posts. Nobody cares what you think. - Thuryl

Wikipedia may be your friend, but UBB is not. - Dikiyoba
Posts: 1310 | Registered: Tuesday, December 20 2005 08:00
Off With Their Heads
Member # 4045
Profile Homepage #2
Huzzah. Huzzah.

I can't remember ever noticing that before.

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Arancaytar: Every time you ask people to compare TM and Kel, you endanger the poor, fluffy kittens.
Smoo: Get ready to face the walls!
Ephesos: In conclusion, yarr.

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The Archive of all released BoE scenarios ever
Posts: 7968 | Registered: Saturday, February 28 2004 08:00
Law Bringer
Member # 2984
Profile Homepage #3
Ah, but see, the software is secretly designed to satisfy for exactly a year and a day, and then start to suck like crazy. Those "money-back" schemes are a big scam played on us by the big corporations, I tell you!

:P

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My BlogPolarisI eat novels for breakfast.
Polaris is dead, long live Polaris.
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Posts: 8752 | Registered: Wednesday, May 14 2003 07:00
Dollop of Whipped Cream
Member # 391
Profile Homepage #4
Seriously? I may consider returning Averforge. :P

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"Tyranicus is about the only one that still posts in the Nethergate Forum." —Randomizer
Spiderweb Chat Room
Shadow Vale - My site, home of the Spiderweb Chat Database, BoA Scenario Database, & the A1 Quest List, among other things.
Posts: 562 | Registered: Friday, December 14 2001 08:00
Agent
Member # 6581
Profile Homepage #5
You wrote the forbidden word! :eek:

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Download Geneforge 4: Rebellion

You have 6 posts. Nobody cares what you think. - Thuryl

Wikipedia may be your friend, but UBB is not. - Dikiyoba
Posts: 1310 | Registered: Tuesday, December 20 2005 08:00
Shaper
Member # 3442
Profile Homepage #6
quote:
Originally written by Tyranicus.:

Seriously? I may consider returning Averforge. :P
It may consider not letting you :P

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How do you start?
Where do you go?
Who do you need to know?


*Name by Slarty, so blame him if it's filthy...
Posts: 2864 | Registered: Monday, September 8 2003 07:00
Law Bringer
Member # 2984
Profile Homepage #7
quote:
Averforge
BAN!

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Encyclopaedia ErmarianaForum ArchivesForum StatisticsRSS [Topic / Forum]
My BlogPolarisI eat novels for breakfast.
Polaris is dead, long live Polaris.
Look on my works, ye mighty, and despair.
Posts: 8752 | Registered: Wednesday, May 14 2003 07:00
Shaper
Member # 3442
Profile Homepage #8
Aran, have you been eating caster sugar again?

[ Wednesday, November 15, 2006 09:08: Message edited by: E.D.F. ]

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And when you want to Live
How do you start?
Where do you go?
Who do you need to know?


*Name by Slarty, so blame him if it's filthy...
Posts: 2864 | Registered: Monday, September 8 2003 07:00
Law Bringer
Member # 335
Profile Homepage #9
I'm willing to bet that the change was made yesterday. I'm also sure we'll hear about it when the maililng list proclaims the release of GF4.

—Alorael, who also thinks this is a pretty unprecedented move for a game, particularly when there's absolutely no way to prevent people from "returning" the game without actually unregistering. And really, who can't figure out whether a game is good or not from the demo? Isn't that the point?
Posts: 14579 | Registered: Saturday, December 1 2001 08:00
Shaper
Member # 7472
Profile Homepage #10
Another problem is that an expert gamer might blow through the game in a month or so, and then return it for his money back.

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I tried to think of something witty to put here.

Needless to say, I failed.
Posts: 2686 | Registered: Friday, September 8 2006 07:00
Shock Trooper
Member # 4239
Profile #11
It just changed, as evidenced by the fact that it's news. :P

But, umm...yeah. How exactly do you return shareware?

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There are two kinds of game players...those who are newbies, and those who were.
Posts: 322 | Registered: Monday, April 12 2004 07:00
Dollop of Whipped Cream
Member # 391
Profile Homepage #12
quote:
Originally written by Nioca:

Another problem is that an expert gamer might blow through the game in a month or so, and then return it for his money back.
You don't have to be an expert gamer to complete a Spiderweb game in less than a year.

[ Wednesday, November 15, 2006 09:41: Message edited by: Tyranicus. ]

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"Tyranicus is about the only one that still posts in the Nethergate Forum." —Randomizer
Spiderweb Chat Room
Shadow Vale - My site, home of the Spiderweb Chat Database, BoA Scenario Database, & the A1 Quest List, among other things.
Posts: 562 | Registered: Friday, December 14 2001 08:00
Warrior
Member # 7614
Profile #13
This is likely Jeff's latest method of combatting those idiots that decide it's easier to search the int3rn3t fer dose hackncrack outfits. I'd rather give him $25 or $30 than steal, knowing that if I got incredibly bored with the whole thing when I was 75% done I could just cheapskate it and get my money back.

Or this is just to encourage those borderline gamers to buy, since Jeff's Grand Cayman fund is a little low this year. Those MMPORG's must be costing him a fortune! :P
Posts: 143 | Registered: Sunday, October 29 2006 07:00
Raven v. Writing Desk
Member # 261
Profile Homepage #14
Probably the latter. It might encourage a borderline customer to buy. I imagine that very few customers would ever ask for their money back. For most gamers, $20 or $30 is not a very high price tag for a fairly long game.

That may not be true for Jeff's teenage (and preadolescent) audience, but they are likely ordering through parental credit cards, so refunds are not going to come their way easily, so they won't bother.

And even Tyranicus, I think, is intelligent enough to realize that he did have fun playing Avernum 4, despite its many flaws. The people who were really vehemently against it, didn't register it, from what I remember of those threads.

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Slarty vs. DeskDesk vs. SlartyTimeline of ErmarianG4 Strategy Central
Posts: 3560 | Registered: Wednesday, November 7 2001 08:00
Nuke and Pave
Member # 24
Profile Homepage #15
So now I can register A4 just to return it the next day. :P

More seriously, this is a very customer-friendly move for a software company. I am tempted to buy some Spidweb game just to support the company that is willing to offer money-back guarantee. Exile trilogy is now only 25$, so it might finally be time to get that CD. I might do it when/if registering Gf4.

[ Wednesday, November 15, 2006 10:59: Message edited by: Zeviz ]

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Be careful with a word, as you would with a sword,
For it too has the power to kill.
However well placed word, unlike a well placed sword,
Can also have the power to heal.
Posts: 2649 | Registered: Wednesday, October 3 2001 07:00
Agent
Member # 6581
Profile Homepage #16
quote:
Originally written by Nikki x:

Aran, have you been eating caster sugar again?

[ November 15, 2006, 10:08 AM: Message edited by: E.D.F. ]
Wtf? :confused:

EDIT: Is a joke, of course.

[ Wednesday, November 15, 2006 11:02: Message edited by: Guardian Magma ]

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Download Geneforge 4: Rebellion

You have 6 posts. Nobody cares what you think. - Thuryl

Wikipedia may be your friend, but UBB is not. - Dikiyoba
Posts: 1310 | Registered: Tuesday, December 20 2005 08:00
Dollop of Whipped Cream
Member # 391
Profile Homepage #17
quote:
Originally written by Artequila:

And even Tyranicus, I think, is intelligent enough to realize that he did have fun playing Avernum 4, despite its many flaws. The people who were really vehemently against it, didn't register it, from what I remember of those threads.
Your assessment would be correct. Hence the :P in my earlier post.

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"Tyranicus is about the only one that still posts in the Nethergate Forum." —Randomizer
Spiderweb Chat Room
Shadow Vale - My site, home of the Spiderweb Chat Database, BoA Scenario Database, & the A1 Quest List, among other things.
Posts: 562 | Registered: Friday, December 14 2001 08:00
Shaper
Member # 7420
Profile Homepage #18
So, Salmon, running out of things to spam about, has finally resorted to re-reading the 'about us' page and commenting on it. Fascinating.

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You lose.
Posts: 2156 | Registered: Thursday, August 24 2006 07:00
Law Bringer
Member # 2984
Profile Homepage #19
quote:
Originally written by Slippery Salomon:

This is likely Jeff's latest method of combatting those idiots that decide it's easier to search the int3rn3t fer dose hackncrack outfits. I'd rather give him $25 or $30 than steal, knowing that if I got incredibly bored with the whole thing when I was 75% done I could just cheapskate it and get my money back.

Or this is just to encourage those borderline gamers to buy, since Jeff's Grand Cayman fund is a little low this year. Those MMPORG's must be costing him a fortune! :P

Jeff's approach to piracy is already "people who won't pay will find a way to steal it anyway". So I'm guessing he isn't too unhappy about making it easier for these lot while at the same time making himself popular with his paying customers.

On the other hand, this turns his games into something just one step short of Donation Ware.

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Encyclopaedia ErmarianaForum ArchivesForum StatisticsRSS [Topic / Forum]
My BlogPolarisI eat novels for breakfast.
Polaris is dead, long live Polaris.
Look on my works, ye mighty, and despair.
Posts: 8752 | Registered: Wednesday, May 14 2003 07:00
Electric Sheep One
Member # 3431
Profile #20
It's a big step, though. Some people who can afford to pay $25 for a shareware game might be tempted to get it for free if they could, but I expect few of these will be bothered to go through the banal rigmarole of falsely 'returning' the game in order to get that money back, once having parted with it.

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We're not doing cool. We're doing pretty.
Posts: 3335 | Registered: Thursday, September 4 2003 07:00
Law Bringer
Member # 335
Profile Homepage #21
Like most rebates, I'm sure it's predicated on the fact that most people don't put in the effort to get money back. Getting money back dishonestly would be even further. Besides, wouldn't everyone with enough of a conscience not to pirate the games feel filthy for robbing a shareware company?

—Alorael, who would be extremely pleased if Jeff only returned the money to those who came to his house, shook his hand, and looked him in the eye while complaining about the game. All who flinch or avert their eyes can be fed to Spider.
Posts: 14579 | Registered: Saturday, December 1 2001 08:00
...b10010b...
Member # 869
Profile Homepage #22
This is really just making explicit a policy that Jeff's apparently had in place for some time; he's already admitted that if someone complains enough he'll eventually offer them their money back to make them go away.

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The Empire Always Loses: This Time For Sure!
Posts: 9973 | Registered: Saturday, March 30 2002 08:00
Board Administrator
Member # 1
Profile Homepage #23
The policy only actually became official yesterday. There was a bit of agonizing on my part about how long the refund period would be. I eventually settled on a year, instead of three years. Though, honestly, if someone comes to me pissed off about a game they ordered 13 months ago, I would very likely give them their money back.

I'm not really worried about fraud. In the over ten years we've been running our business, I could count on my fingers the number of refund requests I've gotten that weren't related to a stolen credit card. Our customers are good people.

- Jeff Vogel

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Official Board Admin
spidweb@spiderwebsoftware.com
Posts: 960 | Registered: Tuesday, September 18 2001 07:00
Councilor
Member # 6600
Profile Homepage #24
Originally by Spidweb:

quote:
In the over ten years we've been running our business, I could count on my fingers the number of refund requests I've gotten that weren't related to a stolen credit card. Our customers are good people.
But apparently we steal credit cards. Or have our credit cards stolen.

Dikiyoba.
Posts: 4346 | Registered: Friday, December 23 2005 08:00

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