How long to wait for Key?

AuthorTopic: How long to wait for Key?
Apprentice
Member # 10014
Profile #0
Registered tonight online and its been awhile(1hr) and not even an invoice email, tried to email first but that failed for some reason with the one listed on the site.
Posts: 4 | Registered: Saturday, August 25 2007 07:00
Agent
Member # 8030
Profile Homepage #1
I'd assume that's because A5 was released today, so Jeff has to respond to a lot of e-mails at once. Usually you'd receive a reply almost instantly, but again, he's probably busy.

In the event that the e-mail actually didn't go through (Which you should wait a day or two for just in case), you'd be best e-mailing Jeff personally.

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Decca Records - "We don't like their sound. Groups of guitars are on the way out."
Posts: 1384 | Registered: Tuesday, February 6 2007 08:00
Apprentice
Member # 10014
Profile #2
The lack of email makes me wonder If I wrote my email addy wrong or something =/
Posts: 4 | Registered: Saturday, August 25 2007 07:00
Law Bringer
Member # 6489
Profile Homepage #3
It can take up to a day to get a response. Remember, there are only 3 people at Spiderweb Software.

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"Dumbledore returns from the dead and declares it to be hammertime, Harry proceeds to break it down, Voldemort is unable to touch this." —Dintiradan
Spiderweb Chat Room
Avernum RPSummariesOoCRoster
Shadow Vale - My site, home of the Spiderweb Chat Database, BoA Scenario Database, & the A1 Quest List, among other things.
Posts: 1556 | Registered: Sunday, November 20 2005 08:00
Shaper
Member # 73
Profile #4
And it's not automated. It's handled by a real, live human. They had problems with someone hijacking their mailing list for nefarious purposes once, so they abandoned the automated system in favor of a more secure human-based system, IIRC. So it takes longer, but it's safer, and it's more personal if any problems arise.

[ Tuesday, February 19, 2008 05:16: Message edited by: The Almighty Doer of Stuff ]

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Posts: 2957 | Registered: Thursday, October 4 2001 07:00
? Man, ? Amazing
Member # 5755
Profile #5
You can always call them on the phone. The number is on the order form.

Edit - But yeah, give them at least 24 hours to respond to your initial order. I know it's tough to wait, but you can always get more of the scuttler eyes.

[ Tuesday, February 19, 2008 11:15: Message edited by: Jumpin' Salmon ]

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Synergy, et al - "I don't get it."

Argon - "I'm at a loss for words..."
Posts: 4114 | Registered: Monday, April 25 2005 07:00
Apprentice
Member # 10014
Profile #6
Just got home and my key was in my Inbox! Gonna be a fun night.

Now Ive got a demo demon to take care of ;)

Thanks for the replies
and take care all
Posts: 4 | Registered: Saturday, August 25 2007 07:00
Warrior
Member # 8131
Profile Homepage #7
quote:
Originally written by ado0m:

Just got home and my key was in my Inbox! Gonna be a fun night.

Now Ive got a demo demon to take care of ;)

Thanks for the replies
and take care all

I hope you picked up a case of Bawls.

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http://www.goozex.com/trading/asp/join.asp?idr=412684821
alexkaltsas.com
Posts: 145 | Registered: Sunday, February 18 2007 08:00
Apprentice
Member # 10014
Profile #8
Got the wrong Reg key :( but the phone call took less time then it did to type this up. Really nice service.
Posts: 4 | Registered: Saturday, August 25 2007 07:00
Shock Trooper
Member # 9906
Profile Homepage #9
Jeff rules, its as simple as that.

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Vivan los Drayks! Viva Khyryk! Vivan los Serviles! Vivan los Travokites!
Tastes like Bambi, delicious
No matter what name I have, people can call me Xel
Pylons! this is what you send to blizzard if they cancel Starcraft 2.
Posts: 301 | Registered: Tuesday, August 21 2007 07:00
Agent
Member # 8030
Profile Homepage #10
That's what's nice about small companies, they actually care about their customers.

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Decca Records - "We don't like their sound. Groups of guitars are on the way out."
Posts: 1384 | Registered: Tuesday, February 6 2007 08:00
Board Administrator
Member # 1
Profile Homepage #11
New and replacement registration keys are always free. Right now, they are generated by hand, but we're looking at ways to drastically speed up the process.

"I hope you picked up a case of Bawls."

I tried that stuff at PAX last year. It's like a pretty blue bottle full of sadness.

- Jeff Vogel

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Official Board Admin
spidweb@spiderwebsoftware.com
Posts: 960 | Registered: Tuesday, September 18 2001 07:00
Off With Their Heads
Member # 4045
Profile Homepage #12
quote:
Originally written by Spidweb:

It's like a pretty blue bottle full of sadness.
I feel like this description needs to make it into a game somehow. :P

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Posts: 7968 | Registered: Saturday, February 28 2004 08:00
Apprentice
Member # 14353
Profile Homepage #13
Oh, they make the registration code manually-?
Well, I just hanging on board for the same question and I think I got answer. ;)
Posts: 1 | Registered: Wednesday, February 20 2008 08:00
Law Bringer
Member # 335
Profile Homepage #14
quote:
Originally written by Spidweb:

New... registration keys are always free.
False advertising!

—Alorael, who thinks a mistake may have been made somewhere. Please don't ban him.
Posts: 14579 | Registered: Saturday, December 1 2001 08:00
Shock Trooper
Member # 9906
Profile Homepage #15
Wow, how long have you had that custom Alor?

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Vivan los Drayks! Viva Khyryk! Vivan los Serviles! Vivan los Travokites!
Tastes like Bambi, delicious
No matter what name I have, people can call me Xel
Pylons! this is what you send to blizzard if they cancel Starcraft 2.
Posts: 301 | Registered: Tuesday, August 21 2007 07:00
Law Bringer
Member # 6785
Profile #16
Keys are always free, it the service cost to have them made :) .
Posts: 4643 | Registered: Friday, February 10 2006 08:00
Agent
Member # 8030
Profile Homepage #17
quote:
Originally written by Xel'Raga:

Wow, how long have you had that custom Alor?
Moderators only have custom titles in the forums they moderate, so the one you're seeing is what would occur by default.

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Decca Records - "We don't like their sound. Groups of guitars are on the way out."
Posts: 1384 | Registered: Tuesday, February 6 2007 08:00
Law Bringer
Member # 6489
Profile Homepage #18
Well, actually, if a mod has a custom title, it shows up in all forums, superceding their Blademaster in the forums they moderate. Many mods (Alorael, Ephesos, Randomizer, me, etc) do not have custom titles, and therefore have our regular titles on forums we do not moderate. Furthermore, Alorael has never, does not, and will never have a custom title here on Spidweb.

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"Dumbledore returns from the dead and declares it to be hammertime, Harry proceeds to break it down, Voldemort is unable to touch this." —Dintiradan
Spiderweb Chat Room
Avernum RPSummariesOoCRoster
Shadow Vale - My site, home of the Spiderweb Chat Database, BoA Scenario Database, & the A1 Quest List, among other things.
Posts: 1556 | Registered: Sunday, November 20 2005 08:00
Shock Trooper
Member # 9906
Profile Homepage #19
Originally written by the Great Jeff Vogel
quote:
Its a pretty blue bottle full of sadness
*Clears throat* You take the item from the womans hands, she smiles and gestures for you to look. As you gaze decends, you see the item, its a pretty blue bottle, you experience a sensation of deep sadness, it almost seemed to be calling you. "Come in, and be comfortable" the wind seems to whisper in your ear. You suddenly grasp reality, and look around, to find the women gone.

[ Friday, February 22, 2008 07:22: Message edited by: Xel'Raga ]

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Vivan los Drayks! Viva Khyryk! Vivan los Serviles! Vivan los Travokites!
Tastes like Bambi, delicious
No matter what name I have, people can call me Xel
Pylons! this is what you send to blizzard if they cancel Starcraft 2.
Posts: 301 | Registered: Tuesday, August 21 2007 07:00